To rent a car in Dubai, you must be at least 21 years old for standard vehicles (25 years for luxury or sports cars). You need a valid driving license: UAE residents require a UAE license, while tourists need an international driving permit (IDP) along with their home country's license. Valid identification, such as a passport and entry visa (for tourists), is also mandatory. A credit card in the renter's name is required for payments and any applicable holds. We recommend checking specific vehicle category restrictions at the time of booking.

Pickup can be arranged at our office, airport, or hotel with prior notice. Upon arrival, we'll inspect the vehicle with you, note any existing damage, and complete paperwork. For returns, bring the car back to the agreed location with the fuel level as specified (typically full-to-full). We'll conduct a final inspection. Late returns may incur additional charges at an hourly or daily rate.

We operate on a full-to-full policy: the car is provided with a full tank, and you must return it full. If returned with less fuel, you'll be charged for the difference plus a refueling service fee (approximately AED 50-100). This encourages efficient usage and avoids disputes.

Standard rentals include a daily mileage allowance of 250-300 km (unlimited for premium plans). Excess mileage is charged at AED 0.5-2 per km, depending on the vehicle. For long-term rentals, monthly limits (e.g., 3,000-5,000 km) apply. Always confirm your plan's specifics to avoid extra fees.

Yes, additional drivers can be added for a fee (AED 50-100 per day/driver). They must meet the same age and license requirements and provide documents during signup. Only registered drivers are insured; unauthorized driving voids coverage.

Travel within the UAE is permitted, but crossing into Oman or other GCC countries requires prior approval and additional insurance (extra fees apply, e.g., AED 500-1,000). International borders may void standard insurance. Prohibited areas include Saudi Arabia without special arrangements. Inform us in advance for necessary permits.

All rentals include Comprehensive Insurance (CDW - Collision Damage Waiver), covering damage to the vehicle in accidents, theft, and third-party liability. However, this comes with an excess (deductible) of AED 2,000, which is the maximum amount you're liable for in case of damage or accident (unless waived via optional Super CDW). Off-road driving is strictly not covered, as it violates the agreement and invalidates insurance. In the event of total loss (e.g., vehicle write-off), the renter is responsible for 30% of the car's market value, in addition to any excess fees. Personal accident insurance for passengers is optional (AED 20-50/day). Always report incidents immediately to the police and us for claims processing.

In an accident, ensure safety, call Dubai Police (999), and obtain a police report (essential for insurance claims). Contact our 24/7 roadside assistance for towing or replacement. For breakdowns, we'll provide support or a substitute vehicle. You're responsible for any damage due to negligence, up to the excess amount. Do not admit fault or pay third parties without our approval.

Salik is Dubai's electronic toll system, charging AED 4-6 per gate passage (most gates are AED 4, but some vary). Vehicles come equipped with a Salik tag. Tolls incurred during your rental are automatically deducted from your account or added to your final bill, plus a small admin fee (e.g., AED 5-10 per transaction). We recommend monitoring usage via the Salik app. Unpaid tolls may lead to fines.

You are fully responsible for all traffic fines, parking violations, and Salik-related penalties during the rental period. Common fines include speeding (AED 300-3,000 based on excess speed), running red lights (AED 1,000 + impoundment), and improper parking (AED 200-500). Fines are linked to the vehicle's plate and notified via SMS or email. We deduct them from your security hold, plus a 10-20% admin fee. Pay promptly to avoid black points or vehicle impoundment. Check fines on the Dubai Police website or app

Adhere strictly to speed limits to avoid hefty fines: residential areas (40-60 km/h), urban roads (60-80 km/h), highways (100-120 km/h), and major expressways like Sheikh Zayed Road (up to 140 km/h in sections). Radars are widespread, with a 20 km/h buffer before fines apply (except on some roads). Exceeding by over 60 km/h can result in AED 2,000-3,000 fines, black points, and impoundment.

No, off-road or desert driving is prohibited under our terms and voids insurance coverage. Vehicles are intended for paved roads only. Violations may result in full liability for damages, towing costs, and contract termination without refund.

We do not require a traditional security deposit from you, making the process hassle-free. Instead, we partner with Cardoo, a trusted third-party service that handles deposit-related needs. You'll pay a small DepositFree fee directly to Cardoo (starting from 0.8% of the typical deposit amount per rental day for short-term rentals, or customized for longer terms). This covers potential fines, Salik, or damages without blocking funds on your credit card. With Cardoo, you don't have to worry about deposit holds or refunds – it's seamless and efficient, allowing you to focus on your trip. For details, visit Cardoo's website or inquire during booking. Typically, if a hold were applied, it would be AED 1,000-5,000 (held for 30 days post-return for fines/Salik), but our Cardoo integration eliminates this concern.

Cancellations 48 hours before pickup are free. Within 24-48 hours, a 50% fee applies; no-shows or same-day cancellations forfeit the full booking amount. Refunds are processed within 7-10 business days. Modifications may incur admin fees.

Contact us via phone or app at least 24 hours in advance. Extensions depend on availability and may require updated payment. Changes to drivers, insurance, or add-ons can be made at the office with applicable fees.

Our customer support is available 24/7 via phone, email, or chat. We're here to ensure your Dubai driving experience is safe and enjoyable. Safe travels!

No ❌ The minimum rental age is 21 years old.
Some high-performance vehicles require a minimum age of 25 years old.

Yes ✅ We offer professional chauffeur services for:

• VIP transfers
• Corporate clients
• Weddings & events
• Daily or hourly hire

Yes ✅ You may drive anywhere in the UAE, but:

• Car cannot be taken outside the country.
• Inform us if you plan long trips (Abu Dhabi, Ras Al Khaimah, etc.).
• Extra mileage charges may apply.

Off-road driving is strictly prohibited.

• Insurance does not cover off-road use.
• Any damage caused will be fully charged to the renter.
• 👉 Luxury and sports cars are not designed for off-road conditions.

🛡️ Standard insurance is included in every rental.
⚠️ Excess fee of AED 2,000 applies if you are at fault in an accident.
❌ Off-road driving is not covered (deserts, beaches, restricted areas). Damages will be fully charged to the renter.
🚫 Driving under the influence of alcohol or drugs is illegal and not covered.
🚘 In case of total loss (car cannot be repaired), the renter must pay 30% of the car’s market value.